Privacy Policy
Welcome to Splendour Local Tours. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website splendores.pro or use our guided tours and city walks services in Worcester. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Data Controller
The data controller responsible for your personal information is Splendour Local Tours, based in Worcester, UK.
2. Information We Collect
We collect various types of personal data to provide and improve our services, including
Identity Data: name, date of birth.
Contact Data: email address, postal address, telephone numbers.
Booking Information: details regarding your chosen tours, preferences, and payment details (collected and processed securely by third-party payment gateways).
Technical Data: IP address, browser type, operating system, and other technical information from your device.
Usage Data: information about how you use our website and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.
3. How We Use Your Information
We use your personal data only as permitted by law and for the following purposes
To provide and manage bookings for guided tours and city walks.
To communicate with you regarding your bookings, updates, and important information related to our services.
To process payments securely via third-party providers.
To personalise and improve your experience on our website.
To send you marketing communications if you have opted in to receive them.
To comply with legal obligations, such as for tax, safety, and regulatory requirements.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we rely on the following legal bases to process your personal data:
Performance of a contract: to fulfil our agreement with you when you book a tour.
Consent: where you have given clear consent to receive marketing communications.
Legal obligation: where we must comply with UK law.
Legitimate interests: to improve our services, protect our business, and prevent fraud, balanced against your rights.
5. Sharing Your Information
We do not sell your personal data. We may share your information with
Trusted third-party service providers who assist us in delivering our services, such as payment processors, IT service providers, or marketing platforms.
Public authorities where required by law or regulation (eg law enforcement, tax authorities).
Other users, only when you choose to share information through public forums or reviews hosted by us.
All third parties we share your information with are obliged to handle your data securely and in accordance with applicable data protection laws.
6. International Transfers
Your personal data may be transferred outside the UK or European Economic Area (EEA) where necessary to provide our services (for example, if a third-party service provider is located abroad). In such cases, we ensure appropriate safeguards to protect your information, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).
7. Data Retention
We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. Typically, this means we keep booking records for up to seven years to comply with tax laws and financial regulations.
8. Your Rights
You have several rights regarding your personal data under UK GDPR, including
Right to access: Request a copy of the personal data we hold about you.
Right to rectification: Ask us to correct any inaccurate or incomplete data.
Right to erasure: Request deletion of your personal data when it is no longer necessary or you withdraw consent.
Right to restrict processing: Ask us to limit how we use your data.
Right to data portability: Request your data in a structured, machine-readable format.
Right to object: Object to certain types of processing, such as marketing communications.
To exercise these rights, please contact us using the details below. We may need to verify your identity before actioning requests.
9. Security
We have implemented appropriate technical and organisational measures designed to protect your personal data from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website. For more information, please see our Cookie Policy .
11. Children’s Privacy
Our services are not directed at children under 13 years old. We do not knowingly collect personal data from children without parental consent.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at
Email: [email protected] Address: Splendour Local Tours, Worcester, United Kingdom
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe we have not handled your data lawfully.
Contact
Questions about this policy can be sent to [email protected] or by post to Splendour Local Tours, 12 High Street, Worcester, WR1 2AA, United Kingdom.